Payment policy

Last updated: October 3, 2026

This policy explains how you can pay for your Velmaine order, when you're charged and how we keep your payment details safe.

How you can pay

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• UnionPay
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Apple Pay and Google Pay appear at checkout on devices and browsers that support them.

Currency

All prices on our website are in US dollars (USD), and you're charged in US dollars.

When you're charged

Your payment is taken when you place your order. You'll receive an order confirmation email straight away.

Sales tax

Where sales tax applies to your order, it's calculated and shown at checkout before you pay.

Discounts

Multi-buy savings are applied automatically at checkout. You can use one discount code per order, and discount codes can't be combined with multi-buy savings.

Keeping your payment safe

Checkout runs on Shopify's secure, encrypted checkout. Card payments are processed by our payment providers, and we never see or store your full card details.

Declined payments

If your payment is declined, your order won't be placed. Please check your details or try another payment method. If it keeps happening, contact your bank or card provider.

Refunds

Refunds go back to the payment method you used to place your order. See our refund policy for timing and details.

Contact us

Questions about a payment? Call us on +1 (218) 748-1098, email support@velmaine.com, or use our contact form.

Velmaine is owned and operated by Marisole Holdings Pty Ltd. Registered business address: 8 Elgin Street, Carlton, VIC, 3053, Australia. ABN 43 702 236 306. ACN 702 236 306.